1

Your cart is empty.

The Homebuilder's Hub 1-866-859-1250

F.A.Q.'s

Support
F.A.Q's
Art Guidelines
How long will it take for my order to arrive?

Please allow 1-2 business days to process your order. All of our in-stock items ship within 1-2 business days after your order has been processed. Orders received before 12pm PST are eligible for overnight delivery.

All stock items that are customizable require 10-12 working business days. This timeline is valid only after you have approved the artwork.

While we stock the materials needed to produce all of our products, certain products like our A-boards or custom copy plaques are built on an order- to-order basis. Please allow up to 10 business days for our production team to produce and ship your product.

Why is the lead-time for your display furniture 4-6 weeks?

All of our display furniture is made-to-order. Generally, our display furniture goes through 4 weeks in the production room, about 1 week in the finish room, and another week in transit to you.

Why do I need to get a freight quote?

We have worked to standardize crating prices and negotiate freight discounts to pass these benefits to you. Because sending freight via trucking companies directly relates to the shipment's weight and distance, an accurate freight quote is necessary to ensure you won't be charged more for shipping a product to you than is necessary.

How does my display furniture arrive at my sub-division?

All of our display furniture ship in fully enclosed wooden crates to ensure maximum protection during transit. We contract all of our trucking companies to deliver with a lift gate, meaning your site does not need to have a forklift on-hand to offload your display pieces.

The crate is kept sealed using thick industrial screws and reinforced with metal clamps. Once removed, individual crate panels can be removed to allow your salespeople to safely remove your furniture.

We deliver to all 48 continental states, and take steps to ensure your product reaches you free of harm. Shock-watch indicators and fragile markings will help you to determine if your product has been mishandled during transit. We also fax out a set of guidelines that includes a checklist of items that your salespeople can go through to ensure a quick and smooth delivery.

Can I return my product?

Yes. MarketLine offers a 100% Satisfaction Guarantee. If, for whatever reason, the product isn't what you'd thought it would be, is defective, or wasn't what you were looking for, we will issue return tags and have your product shipped back to our warehouse for a refund of the product's cost. There are no lengthy RMA's to fill out or set of questions you have to answer. Simply place the unused product in a sealed box and have it ready for pickup. There is no restocking fee, and your money is refunded within 5 business days after we've received the defective or unwanted product. Shipping costs are non-refundable.

I received my order, but it was damaged in transit or is defective. Can I have a replacement piece sent and how long will it take?

Please be sure to examine the condition of your package prior to signing. If there is still damage to your product, simply contact us at 888-744- 6243, or email at Info@marketlineonline.com. Please have your order number ready to reference your shipment. We will ship a replacement immediately from our warehouse and simultaneously issue call tags for the defective/damaged product. The damaged product is crucial to file any freight claims with the carrier.

If your order was a custom-produced product like an a-board or custom plaque, please allow at the most 1-2 business days to reproduce.

Because we know how important it is for your sales center and model homes to have what you've ordered, most all replacement pieces are shipped via expedited services (2-3 day service) at no additional cost.

What forms of payment do you take?

Visa, Mastercard, and American Express are all acceptable forms of payment. We also accept company checks; please reference your order number in the memo line and send to the following:

Attn: Accounts Receivable / Internet Order Department
2001 Tarob Court
Milpitas, CA 95035

When is my credit card charged and how will it appear on my statements?

Your credit card is authorized at the moment you place your order online. This is done through the payment gateway we've setup with CyberSource. The charge will appear on your bank or credit statement under Marketshare, Inc.

How easy is it to resolve a problem?

We offer a 100% satisfaction guarantee. If you have an issue, one of our customer service representatives is standing by to assist you. We will solve your problem.

Can I track my order?

Yes. After your product has shipped, a tracking number is provided to you via email. This email will include what's in your order, and indicate any back ordered items. The link provided will take you to the carrier's tracking page, and provide up-to-date tracking information.

Can you provide me with custom matching?

Yes, for a minimum fee. Simply send us a swatch of the color you'd like to have us match!

What is a vectored art file?

A vectored art file is a file most common with Adobe Illustrator and CorelDRAW. Vectored art allows our production team to effectively enlarge, manipulate, and enhance your logo or graphic to accommodate our means of production.

How do I get my vectored artwork to you?

If your artwork is under 5MB, please send it to art@marketlineonline.com and reference your order number in the subject line.

For files larger than 5MB, we have created an FTP interface that you can access via your web browser to upload your file. Please contact art@marketlineonline.com and type "FTP user request" in the subject field. We will supply you with a temporary user name and password you can use to access our FTP site upload your files. Please rename your file to match your order number.